Returns and refunds

Last updated 30 September 2026.

If something is not right, call us first. Most problems are resolved in one phone call.

(952) 949-2430 or pec.sales@outlook.com. Please have your quotation or invoice number on hand.

If it arrives damaged, or is not what you ordered

Tell us within 5 business days of delivery, with a photo of the damage and the packaging if you can. We will replace it or refund it in full, including the freight, and arrange to collect it at our cost.

What can be returned

• Anything else: call us before sending it back, and we will tell you whether it can be returned.

How a return works

• Call or email us first for a return authorization and the address to send it to. A parcel that arrives without one cannot be matched to an order.
• Return shipping is yours to pay.
• A 25% restocking fee is deducted from the refund.
• The refund is issued once the goods are back with us and we have inspected them. If they come back used or damaged, we will call you before deciding anything.
• We refund the price of the goods, less the restocking fee, and the sales tax charged on the amount refunded. The original shipping charge is not refunded.

Cancelling an order

Before it ships, you can cancel for a full refund of anything you have paid. Once it has shipped, it is a return, as above.

How refunds are paid

• To the way you paid where we can, otherwise by check.
• A tax-exempt order had no sales tax on it, so there is none to refund.

Who you are dealing with

Prairie Equipment Company, LLC, in Victoria, Minnesota. See also our terms of sale and privacy policy.